Just a few details - Please read the T&Cs
I look forward to working with you and thank you for reading this important page.
Why hire a professional photographer?
Peace of mind that you're hiring a trained professional with quality experience and a passion for the craft first and foremost. You are hiring someone who not only creates beautiful images, but creates the vision with you also. You are part of the experience the whole way to ensure the outcome is always exceptional.
Quick FAQs -
*What is the turn-around time for delivery? This is booking dependent. At minimum 3 weeks for most bookings, 4-5 for large events or detailed shoots with multiple inclusions. Some products are ordered externally i.e. Photo-books and will have a longer turn around. If there is a time sensitive requirement, such as a business launch, please discuss this with us up front to ensure expectations can be met.
*Can I have the 'RAW' or unedited photo file? With respect, no. Pixels and Spice Photography includes expert re-touching services for all bookings, aligned to your type of photo-shoot. Clients are provided with jpeg (or TIFF for media/brand if discussed) files only in final versions.
*What does 'all quality photos supplied' mean? This means the photographer has used their creative eye to filter through all images and only supply you with the highest quality photos. Any images below their level of quality are removed.
*Can I re-edit your photo after I've paid for and received them? Commercial and media works come with full print release, allowing for use in advertising and promotions. It is expected reasonable care will be taken not to reduce the quality of the images during additional design works. I respectfully ask that personal clients do not apply filters over supplied photos as this is not a true representation of our work. If you are hoping for a particular style of edit, just ask, though I do request you consider our editing style and align your decision to book with Pixels and Spice based on your trust in what will be delivered as per current samples of work.
*Can I hire you for longer than the stated time-frame? Yes. An hourly add-on rate is available. It is preferred this is arranged in advance, but we are happy to take requests at events if the party is still going strong.
*What are your hours of operation? Pixels and Spice operates weekends and some week nights. Week-day business hrs are currently outside of service scope unless by custom consultation. Please refer to the Contact Us page for general hours.
*Can you design products like photo-books, save the date cards & magnets for me? Yes. Let us know what you're looking for and we'll happily quote and confirm design options.
*When is deposit/payment due? A booking deposit equal to 30% of your chosen service is required to secure service and dates. All deposits for weddings are are non-refundable within 75 days of the event. All other services, deposits are non-refundable within 45 days of event. Total balance payable in full within 14 days of service/event, in order to release the gallery.
*What other services can I request? What do you desire is the question? Additional hours for events are $150 p/hr. General opt-in services at additional fee (sub-contracted professionals) include Hair & Make-up Artists, a Second Photographer, a Videographer, Florists, Stylists.
*What is the best time of day for an outdoor shoot? Late afternoon is my favourite! Season dependent. Otherwise early morning. Mid-morning to mid-afternoon sunlight can be quite harsh. We suggest avoiding outdoor shoots from 10am-3pm in warmer months, but there are always options, such as open-shade locations.
*Can I download images from my client gallery to my mobile/tablet? Whilst we highly recommend all images are downloaded to a PC/Mac/Desktop device, we understand not everyone has one these days. Galleries are delivered digitally with the ability to download both high-resolution files (very large) and social-media sized photos. You can download a full gallery in one easy step to a Desktop device, but can only use the single-photo download (at a time) if saving to your mobile/tablet. If you are saving to a mobile/tablet for online sharing only, the social-media size is recommended. Pixels and Spice Photography is not held liable for any issue arising from the use of technology on personal devices in an attempt to download, we will however assist in trouble-shooting if you are following recommended device download steps.
*How long do I have access to my online client gallery, hosted by Pixels and Spice? The delivered gallery is hosted for 3 months. You are able to download your gallery an unlimited amount of times at all file sizes during this window at no extra cost. A re-hosting fee will be charged if you request an extension beyond 3 months, or a re-load if the gallery is already taken down (charge for 1 month hosting at a time.)
General Terms & Conditions
*A Booking Deposit equal to 30% of your chosen service is required to secure all dates and packages.
*Weddings deposits are are non-refundable within 75 days of the event. All other services, deposits are non-refundable within 45 days of event.
*Delivery time-frame for final products will be discussed during booking consultation (guidelines are noted in T&Cs).
*Balance of all services is payable in full within 14-days of photo-shoot/event, in order to release the gallery to you.
*RAW files are not provided at any time and remain the property of Pixels and Spice Photography.
*Public holidays or dates immediately before or following significant events (including NYE/NYD) attract a 50% surcharge to service rate.
*A booking contract is to be acknowledged by all parties prior to your event/booking.
*Services and a set-price promise are guaranteed once a deposit has been paid and date confirmed. Deposit refund conditions apply.
*Services and rates are subject to vary at any time without notice. Online rates are indicative of starting rates and apply at time of query.
*Quotes (without a booking) VOID 90 days from quotation unless stipulated in writing.
*Pixels and Spice Photography reserve the right to display any client images on our websites, social media and marketing materials (print or online), unless otherwise discussed and acknowledged during consultation.
*Regularly servicing Sunshine Coast and greater Brisbane / Moreton Bay region. Locations greater than +40km from North Lakes CBD attract a minimal travel fee.
For all queries, please connect with me via email here.
© Copyright protection applies to all images and artistic works produced by Pixels and Spice Photography and where images are shared across any medium including online, social platforms or print. Permission is not granted for the resale of any photograph produced by Pixels and Spice Photography. Usage of any image for personal or commercial use without express written approval is an infringement of copyright law.